Refund policy

At Maison Esty, we take pride in the quality of our products and carefully inspect every item before shipment.

All sales are final. We do not accept returns or provide refunds for any purchased items.

We offer exchanges only under the following conditions:

Exchange requests must be made within 7 days of the delivery date.

Items must be unworn, unwashed, unused, and in their original condition with all tags attached.

Items showing signs of wear, damage, alterations, or missing tags will not be eligible for exchange.

Customers are responsible for all shipping costs associated with exchanges unless the item received was defective or incorrect.

To request an exchange, please contact us within 7 days of receiving your order at [your email address] with:

Your order number

The item(s) you wish to exchange

The reason for the exchange

Once your request is approved, we will provide instructions for completing the exchange.

If you receive a damaged, defective, or incorrect item, please notify us within 7 days of delivery. We will work with you to resolve the issue as quickly as possible.